Returns, Refunds & Flower Freshness Assurance
Our Promise: Fresh Flowers for Harefield
At Flowers Harefield, we are committed to delivering the very best and freshest flowers to our valued customers across Harefield. As a trusted local florist serving households and businesses nearby, we pride ourselves on our quality, reliability, and exceptional customer service. Your satisfaction is our priority, and we are here to ensure you are delighted with every bouquet and arrangement you receive.
Fresh Flowers Guarantee & Freshness Window
We understand the importance of receiving flowers that are vibrant, fragrant, and fresh. That’s why every order comes with our Fresh Flowers Guarantee. Each bouquet and arrangement is carefully prepared and delivered at the peak of freshness. Our flowers are guaranteed to stay fresh for at least 5 days from the delivery date, provided they are cared for as per our recommendations included with your order.
Damaged-on-Arrival Policy
While we take great care in packaging and handling, sometimes things happen in transit beyond our control. If your flowers arrive damaged or not as described, please contact us straight away. We kindly ask that you do so within 24 hours of delivery and provide a description of the issue. If possible, a photo of the flowers as received helps us resolve your concern quickly and accurately.
Refund & Replacement Options
Your satisfaction means everything to us. If your flowers are damaged on arrival or do not meet our freshness standards within the 5-day window, we offer flexible options to resolve the matter:
- Free Replacement: If the item is faulty or not as expected, we’ll arrange for a fresh replacement delivered at the earliest opportunity.
- Full or Partial Refund: If you’d prefer, we can issue a full or partial refund, depending on the situation and extent of the issue.
Our friendly team will assist you to ensure your concerns are resolved promptly and to your satisfaction.
How to Make a Complaint
We strive for excellence with every order, but if things haven’t gone to plan, please let us know. Your feedback is valuable, helping us improve our service and exceed your expectations in the future.
If you wish to make a complaint regarding your flowers, the delivery experience, or any aspect of our service, we encourage you to contact us within 5 days of delivery. Clearly outline the nature of your complaint and attach any relevant details that will help us investigate and resolve it swiftly. Our team is dedicated to responding to all complaints within 48 hours with a solution or an update on the progress of your case.
Trusted Local Harefield Florist
As your local Harefield florist, Flowers Harefield is proud to serve the community – from family occasions to corporate events. Our longstanding reputation is built on always delivering fresh, beautiful flowers with a professional and friendly service. Thank you for choosing us; we value your trust and promise to handle any returns, refunds, or complaints with care and integrity.
If you ever need us regarding a return, refund, or complaint, just reach out, and we’ll make things right. Your satisfaction is our highest priority.
