Legal Terms for Harefield Flower Delivery Orders

Flowers Harefield E-Commerce Terms & Conditions

Introduction

Welcome to Flowers Harefield, your dedicated online florist providing high-quality flower delivery services throughout Harefield and the surrounding areas. These Terms & Conditions (“Terms”) govern your use of our website, any orders you place with us, and all related services. By accessing or purchasing products from Flowers Harefield, you agree to these Terms in full. If you do not accept any part of these Terms, please refrain from placing an order.

Service Area and Application

These Terms & Conditions apply to flower delivery orders and all services fulfilled for customers within Harefield and its neighbouring regions. Whether you are a local resident or ordering for delivery within these areas, your transaction will be governed by the terms outlined here.

Ordering Process

To order flowers online from Flowers Harefield, simply browse our selection of bouquets, arrangements, or gifts, and add your chosen items to your basket. Once you are ready to purchase, proceed to the checkout, where you must provide accurate delivery details and recipient information. Please ensure all required fields are completed to facilitate successful and timely delivery.

After placing your order, you will receive an order confirmation outlining the details of your request. Orders are processed promptly, and you will be notified if we are unable to fulfil your order for any reason, including (but not limited to) unavailability of specific flowers, adverse weather, or disruptions in delivery services. In such cases, we may contact you to discuss alternative options or issue a refund for unfulfilled items or services.

Flower Availability and Substitutions

All floral arrangements are subject to seasonal and daily availability. While Flowers Harefield endeavours to reflect the exact products displayed on the website, substitutions may be necessary due to supply constraints or quality considerations. When substituting, we aim to maintain the style, colour, and value of the original selection. We reserve the right to make reasonable substitutions without prior notice but will contact you if significant changes are required.

Delivery Policy

Flowers Harefield offers scheduled flower delivery across Harefield and surrounding areas. Delivery is available on selected days and within specified time slots, which are displayed during the checkout process. Deliveries are made to residential addresses, businesses, hospitals, and other approved locations within our designated service regions. Please enter accurate delivery details, as we cannot accept responsibility for issues arising from incomplete or incorrect addresses.

If the recipient is unavailable at the time of delivery, we may deliver to a neighbour or a safe location where possible, leaving a note for the recipient. For deliveries to hospitals or similar institutions, it is your responsibility to confirm the recipient can accept flowers and to provide exact delivery details.

Pricing and Payments

All prices displayed on the Flowers Harefield website are listed in pounds sterling (£) and include VAT (where applicable). Costs for products and delivery services are reviewed periodically and are subject to change without prior notice. Prices at the time of placing your order are binding, except in exceptional circumstances such as system or typographical errors.

Payment for orders must be made in full at the time of purchase. Flowers Harefield accepts a range of secure payment methods, which may include credit cards, debit cards, and other widely recognised payment platforms. All payment details are securely processed via our chosen payment partners; we do not store your full card details on our servers. Should a payment be declined or reversed, we reserve the right to cancel your order or delay fulfilment until cleared funds are received.

Order Cancellations Amendments

If you wish to cancel or amend an order, please contact us as soon as possible after the order is placed. Orders for flower delivery in Harefield and surrounding areas can be cancelled or changed up to 24 hours before the requested delivery date. Once the cancellation deadline has passed, and the order is being processed or has been dispatched, cancellations or changes may not be possible, and refunds may not be available.

In the event of an error with your order or if the flowers delivered do not match the items ordered (excluding reasonable substitutions), please notify us promptly so we can address the issue. Flowers Harefield reserves the right to assess each case and offer an appropriate remedy, such as replacement, adjustment or refund, depending on circumstances.

Returns and Refunds

Due to the perishable nature of flowers and floral arrangements, we are generally unable to accept returns. However, should you encounter a problem with your order—such as damage in transit or the delivery of incorrect items—please contact us within 24 hours of receipt. We will require photographic evidence to assess the claim and will respond with a solution, which may include a replacement, partial refund, or full refund at our discretion. Refunds, if approved, will only be made to the original payment method.

Bespoke or personalised arrangements, once created or dispatched, cannot be cancelled or refunded except in cases of proven fault or error on our part.

Customer Responsibilities

As the customer, you are responsible for providing complete and accurate information for both billing and delivery. Please ensure details such as delivery addresses, recipient names, and contact phone numbers are current and correct. Flowers Harefield accepts no liability for delays or failed deliveries caused by incorrect or incomplete information.

You are also responsible for ensuring the recipient is available or that there is a suitable, safe place for the flowers to be left. Please note that flowers are perishable goods and should be cared for promptly upon receipt.

Limitation of Liability

Flowers Harefield endeavours to deliver high standards of service and product quality. However, to the maximum extent permitted by UK law, our liability for any claim arising out of or in connection with the supply or non-supply of our goods or services shall be limited, at our discretion, to the value of the order in question.

We accept no responsibility for:

Losses or damages incurred due to incorrect or incomplete delivery information provided by the customer.
Failures or delays due to circumstances beyond our reasonable control, such as extreme weather, pandemics, or transport disruptions.
Allergic reactions, illness, or injury incurred from flowers, as it is the customer’s responsibility to verify suitability for their intended recipient.

No aspect of these Terms is intended to exclude liability for personal injury or death caused by Flowers Harefield’s negligence, or for fraud or fraudulent misrepresentation, or any other liability that may not be excluded by law.

Intellectual Property

All content featured on the Flowers Harefield website, including product images, text, and branding, is protected by copyright and may not be copied, reproduced, or used in any way without our prior written consent.

Changes to Terms & Conditions

Flowers Harefield reserves the right to update or amend these Terms & Conditions at any time, reflecting changes in the law or the service we provide. The version of the Terms posted on our website at the time your order is placed will apply to your purchase. It is your responsibility to check these Terms regularly to ensure you are aware of any updates.

Data Protection and Privacy

We are committed to safeguarding your privacy and processing your data in accordance with applicable UK data protection laws. Information provided during the order process will only be used to fulfil your order, provide customer service, or if required by law. Please review our separate Privacy Policy for more information regarding how your data is used and protected.

Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with your order, or with your use of the Flowers Harefield website, will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact and Customer Support

If you have any questions about these Terms & Conditions, or if you require assistance regarding an order or delivery in Harefield or surrounding areas, please contact our customer support team. We will endeavour to respond to all queries in a timely and professional manner.

Final Notes

These Terms & Conditions are intended to create clarity and ensure a high-quality experience for all Flowers Harefield customers throughout Harefield and its neighbouring regions. Thank you for choosing Flowers Harefield for your online flower delivery needs. Your trust in our service is highly valued, and we look forward to making every occasion special with our expertly crafted floral arrangements.